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Privacy Policy

Team Recovery Ohio, LLC Notice of Privacy Practices

This notice of Privacy Practices applies to all services provided by Team Recovery Ohio, LLC, including outpatient, detox, and residential substance abuse treatment. This notice describes how medical information about you may be used and disclosed and how you can obtain access to this information. Please review it carefully. This notice is effective as of February 16, 2026.

Your Confidential Information

Team Recovery Ohio, LLC (hereinafter Team Recovery) maintains records about your health, treatment, and services. These records may include information about substance use disorder treatment which is protected by The Health Insurance Portability and Accountability Act (HIPAA) and federal confidentiality regulations i.e., 42 CFR Part 2.

Treatment, Payment and Health Care Operations (TPO):

Team Recovery may use and disclose your health information for treatment, payment, and health care operations, consistent with federal law. Examples include:

1. Treatment

a. Sharing information with doctors, counselors, nurses, or other providers involved in your care
b. Coordinating services across Team Recovery programs or outside providers

2. Payment

a. Billing insurance companies or third-party payers
b. Verifying eligibility for services

3. Health Care Operations

a. Quality improvement activities
b. Staff training and supervision
c. Program management
d. Accreditation and licensing activities

Single Consent for Future Disclosures

If you provide written consent, your substance use disorder treatment records may be disclosed in the future for treatment, payment, and health care operations without requiring a new authorization each time. You may revoke this consent at any time in writing.

Redisclosure by Recipients

If your information is disclosed to a HIPAA-covered entity or business associate for treatment, payment or health care operations, the recipient may redisclose the information as permitted under HIPAA. Your substance use disorder (SUD) records cannot be used to investigate or prosecute you or used in civil, criminal, administrative, or legislative proceedings without your written consent or a court order that complies with federal law.

Other Uses and Disclosure Permitted or Required by Law

Team Recovery may disclose information without your authorization in limited circumstances allowed by law, including:

a. Public health activities when requested by a public health authority or the FDA. Responding to health oversight agencies;
b. Reporting abuse, neglect, or domestic violence
c. Incidental uses or disclosures (e.g., listing your name on a sign-in sheet, etc.);
d. Health oversight activities
e. Medical emergencies
f. Providing information to a coroner, medical examiner, funeral director or organ procurement organization;
g. Responding to court orders or other lawful processes that comply with federal confidentiality regulations governing substance use disorder records.
h. Law enforcement purposes as permitted by law
i. Research activities under approved conditions
j. When necessary to avert a serious threat to health or safety;
k. Military affairs, veterans affairs, national security, intelligence, Department of State, or presidential protective service activities;
l. Providing information to public or private disaster relief agencies;
m. Providing Information to a family member, other relative, or close personal friend involved in your care as permitted by law when: notification of your location, general condition or death; to assist in your health care (e.g. pick-up prescriptions or other documents, note follow-up care instructions, etc.)
n. Workers’ compensation programs

Whenever possible, only the minimum necessary information will be disclosed.

Uses and Disclosures Requiring Your Written Authorization

Team Recovery will obtain your written authorization before using or disclosing your information for purposes not described in this notice. You may revoke this authorization at any time in writing, except to the extent that action has already been taken.

Special Protections for Substance Use Disorder Records

Federal law provides additional protections for substance use disorder treatment information.

Your SUD records:

a. Are confidential
b. Cannot be disclosed without your written consent except as permitted by law
c. Cannot be used to investigate or prosecute you without your consent or a court order
d. Cannot be redisclosed for legal proceedings against you without your specific written permission

Your Rights Regarding Your Health Information

You have the right to:

a. Request restrictions on certain uses and disclosures. However, Team Recovery is not obligated to agree to requested restrictions;
b. Request confidential communications of your health information in a specific way or at a specific location;
c. Inspect and copy your protected health information with some limited exceptions;
d. Amend your health information;
e. Receive an accounting of disclosures of your health information for the past three (3) years, including disclosures of substance use disorder records for treatment, payment, and health care operations.
f. Obtain a copy of this notice.

Team Recovery Responsibilities

Team Recovery is required to:

a. Maintain the privacy of your health information
b. Provide this notice of our legal duties and privacy practices
c. Follow the terms of this notice currently in effect
d. Notify you if a breach of your unsecured protected health information, including substance use disorder records, occurs.
e. Comply with federal confidentiality laws for substance use disorder treatment records

We reserve the right to revise this notice. Revised notices will apply to all information we maintain and will be available upon request and posted within our facilities.

Concerns

If you believe your privacy rights have been violated, you may file a complaint without fear of retaliation. You have the right to contact us and/or the federal agency.

Team Recovery, Ohio
Director of Quality Assurance/Client Rights Officer
4888 Whiteford Road, Toledo, Ohio 43623
419.416.3473

U.S. Department of Health and Human Services
Office of Civil Rights
www.hhs.gov/ocr

Substance Abuse and Mental Health Services Administration (SAMHSA)
877-SAMHSA-7
SAMHSAInfo@samhsa.hhs.gov

Notice of Privacy Practices
Form 9.10 Revised: 02/2026

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Treatment, Payment and Health Care Operations:

Team Recovery Ohio, LLC (hereinafter Team Recovery) uses and discloses your Protected Health Information (PHI) for treatment, payment and health care operations in accordance with federal HIPAA and 42 CFR part 2 privacy laws. Team Recovery may share your protected health information internally between our inpatient, outpatient, and headquarters locations. Some examples of when our office may use or disclose your PHI for these purposes include:

a. Sharing test results with other health care providers for confirmation of a diagnosis;
b. Providing your diagnosis or other information about your health to your insurance provider or our billing service to obtain payment for the services we provide;
c. Reviewing information as part of our quality improvement program.

Other Uses and Disclosures:

Team Recovery may also use or disclose your PHI, in compliance with guidelines outlined by law, for the following purposes:

a. Providing you with information to your health;
b. Contacting you regarding appointments, information about treatment alternatives, or other health related services;
c. Incidental uses or disclosures (e.g., listing your name on a sign-in sheet, etc.);
d. Compliance with all laws (including reports of suspected abuse, neglect or violence);
e. Providing certain specified information to law enforcement or correctional institutions;
f. Providing information to a coroner, medical examiner, funeral director or organ procurement organization;
g. Public health activities when requested by a public health authority or the FDA. Responding to health oversight agencies;
h. Responding to court or administrative tribunal orders, subpoenas, discovery requests or other lawful process;
i. Research activities;
j. When necessary to avert a serious threat to health or safety;
k. Military affairs, veterans affairs, national security, intelligence, Department of State, or presidential protective service activities;
l. Providing information to public or private disaster relief agencies; or Information to a family member, other relative, or close
personal friend when: notification of your location, general condition or death; to assist in your health care (e.g. pick-up prescriptions or other documents, note follow-up care instructions, etc.)
m. Medical emergencies

Authorization for other uses:

Team Recovery will make other uses and disclosure of your protected health information only after obtaining your written authorization. If you authorize a use not contained in this notice, you may revoke your authorization at any time, by notifying us in writing that you wish to revoke your authorization.

Your rights regarding the privacy of your health information:

a. Request restrictions on certain uses and disclosures. However, Team Recovery is not obligated to agree to requested restrictions;
b. Receive confidential communications or protected health information;
c. Inspect and copy your protected health information with some limited exceptions;
d. Amend your health information;
e. Receive an accounting of disclosures of your health information;
f. Obtain a copy of this notice.

Team Recovery duties regarding the privacy of your health information:

a. Team Recovery is required by law to maintain the privacy of protected health information and to provide individuals with notice of
our legal duties and privacy practices with respect to protected health information.
b. Team Recovery is required to abide by the terms of the privacy notice that is currently in effect.
c. Team Recovery reserves the right to change a privacy practice described in this notice and to make such change effective for all protected health information. Revised notice will be posted in our office and available upon request.

Concerns:

If you believe your privacy rights have been violated, you may make a complaint by contacting the Director of Quality Assurance/Client Rights Officer or the U.S. Department of Health and Human Services Office for Civil Rights. No individual will be retaliated against for filing a complaint.

Notice of Privacy Practices

Last modified: August 10, 2021

1. Introduction

Team Recovery (“Team Recovery,” “our,” or “we”) respects your privacy and is committed to protecting it. As such, this Notice of Privacy Practices (“Privacy Practices”) explains our policies and practices relating to the types of information that we collect, use, and disclose in connection with our provision of comprehensive recovery services and care for individuals suffering from addiction and co-occurring disorders (the “Services”) and our website, at www.theteamrecovery.org (the “Website”).

These Privacy Practices do not apply to any information and data collection, usage or processing practices of our third parties service providers unless expressly provided herein. This practice does not sell, rent, or lease its customer lists or mobile data to third parties for marketing purposes. Please review the privacy policies and practices of each third-party service provider prior to utilizing their respective services.

We reserve the right to modify or amend these Privacy Practices at any time. Please see Section II (Changes to Our Privacy Practices) below, which explains our rights and obligations with respect to modifying or amending these Privacy Practices.

Please read these Privacy Practices carefully. If you do not agree with any term or condition provided in these Privacy Practices, please do not use our Services or visit our Website. By using our Services and/or this Website, you agree and consent to all of terms and conditions provided in these Privacy Practices.

1. Changes to Our Privacy Practices

We may amend, modify, add, or remove portions of these Privacy Practices at any time and from time to time in our sole discretion; provided, however, we will not make any material changes to how we treat your Personal Information (as defined in Section IV below), unless we have provided you with written notice of such change, in each case, at the most current email address that you have provided to us. You are responsible for providing us with your up-to-date active and deliverable email address for you. The date that these Privacy Practices were last modified is provided at the top of this page. Your continued use of the Services or the Website after any such modification or amendment shall be deemed to be your binding acceptance of our current Privacy Practices, so please check these Privacy Practices periodically for updates.

III. Children’s Privacy

We do not knowingly collect or maintain Personal Information from persons under 13 years of age. If we discover that we have collected or received any Personal Information from a person under 13 years of age without verification of parental consent, we will promptly delete that information. If you are the parent or legal guardian of a person under the 13 years of age who has visited our Website, please contact us immediately at info@theteamrecovery.org to have all Personal information Deleted. IF YOU ARE UNDER 13 YEARS OF AGE, PLEASE DO NOT VISIT OR USE THE FEATURES ON OUR WEBSITE OR ANY OF OUR SERVICES AT ANY TIME AND IN ANY MANNER.

1. Information We Collect About You and How We Collect It

We collect the following types of information from or about you:

Information Voluntarily Provided by You. We collect information that you voluntarily provide to us by any of the following communication methods: (a) subscribing to our mailing list through our Website, (b) completing our Client Intake Form, (c) through phone communications, in-person meetings, emails or other electronic methods, including text messages, between you and us (including any of our employees or other representatives), and (d) any other information that you provide to us in connection with our Services or Website. This type of information may include, but is not limited to, the following.

Your name, e-mail address, telephone number, mailing address, date of birth, employment information, information relating to family members or other persons, and legal information;
Your personal medical and treatment history including, without limitation, identification of your substance and drug use (collectively, “Health Information”);
Any other information not encompassed in subsection (i) and (ii) immediately above that constitutes personal or personally identifiable information under any applicable law; and
Your credit card number and other payment information.

All types of information described or referenced in subsection (i), (ii), (iii) and (iv) immediately above may be referred to herein collectively as ”Personal Information.”

Please see Section V below, which explains how we safeguard the security of your Personal Information, including your Health Information.

Information Collected Through Visits to our Website.

Information Automatically Collected. Our Website automatically collects and tracks certain information. This type of collected information may include the following: your Internet Service Provider, the IP addresses and the domain name used by such providers, equipment you use to access our Website, your browser type, computer operating system, device identifiers and settings, and web browser settings, network traffic data, location data and computer logs. No personally identifiable information is intended to be collected, identified or deconstructed.
Information Collected through “cookies,” “web beacons” and other tracking technologies. Like most websites, we may use “cookies” and other tracking technologies in order to improve your online experience. “Cookies” or “browser cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website, stored by your web browser on behalf of a website and returned to the website on request. Pages of a website also may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the website, for example, to count users who have visited those pages and for other related website statistics. This information is collected in an aggregate manner and is not intended to contain any personally identifiable information. Specifically, we may use cookies on our Website to track and analyze Website traffic volume, frequency of visits, and usage patterns in order to improve our Website and our Services. Please see Section V for an explanation of how to block cookies.
Third-Party Use of Cookies and Other Tracking Technologies. [Certain content or applications on the Website are served by third-parties]. Third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you visit our Website. They may, among other things, collect information about your online activities over time and across different websites and other online services, and they may use this information to provide you with interest-based (behavioral) advertising or other targeted content. Please note that we do not control any third-party tracking technologies or how they may be used. If you have any questions about any targeted content, please contact the responsible provider directly.

V. Security of Information and Data

Team Recovery uses OneStep software, which is specifically designed for recovery and support programs like ours, to store and maintain the Health Information and other Personal Information of each person who participates in our Services. Technical and organizational privacy and security protections have been implemented to secure the Health Information and other Personal Information of each person participating in our Services. Please note that Team Recovery is neither considered a “covered entity” for purposes of the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), nor is the information provided by any person participating in our Services to Team Recovery considered protected health information under HIPAA. However, in the interest of ensuring confidentiality of each participant’s Health Information, Team Recovery, through OneStep, has implemented certain privacy and security protections afforded to consumers/patients under HIPAA. Please see OneStep’s software privacy policy, which can be accessed using the following link: www.onestepsoftware.com/policy.

When you provide Personal Information on the Website, including in communications through “chat sessions” with our Website representatives and on our Subscriber Form, we encrypt the transmission of all such information using secure socket layer technology (SSL).

Persons who participate in our Services have the option to make payments for Services using Intuit QuickBooks, our third-party payment service provider. Please note that Intuit QuickBooks is governed by its own privacy policies and practices. Prior to subscribing to their services, please review their privacy statement, which can be accessed using the following link: https://security.intuit.com/index.php/privacy.

While we use our best efforts to protect your Personal Information, the transmission of information via the Internet is not completely secure. As such, we cannot guarantee the security of your Personal Information transmitted through, to or on our Website or through other electronic transmission to or from us. You should be aware that when you voluntarily transmit Personal Information through our Website or in connection with our Services, that information could be collected and used by unauthorized parties. Therefore, any transmission of your Personal Information is at your own risk, and we are not responsible for the unauthorized disclosure of such information or unauthorized use by third parties who obtain or receive such information.

Please note that all paper files and documents for persons participating in the Services and/or who have subscribed to our mailing list through our Website are stored in locked files at Team Recovery’s primary place of business and access to those files is available only to our program director, chief operating officer, owner, and authorized case managers.

VI. How We Use Your Information.

We may use information that we collect from you or that you provide to us, including Personal Information, for the following purposes:

To provide you with information about our Services and to otherwise communicate with you;
To respond to your inquiries or any other communication that we receive from you including, without limitation, in “chat sessions” through on our Website;
To perform our obligations and enforce our rights under any agreement, contract or arrangement between you and Team Recovery, including for billing and collection purposes;
To present our Website and its contents to you and to notify you about changes to our Website;
To prevent fraud or illegal activities on or through our Website; and
For any other purpose with your written consent.

Consent to Receive Texts

By providing your mobile number and checking the opt-in box (or replying with an opt-in keyword), you consent to receive SMS text messages from Team Recovery related to customer care and support communications — such as appointment reminders, service updates, or support follow-ups.

Message Frequency & Charges

Message frequency will vary based on your interactions with Team Recovery. Standard message and data rates may apply depending on your mobile service provider.

How to Opt Out

You can opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us directly at https://theteamrecovery.org/contact/ or 844-561-LIFE (5433).

VII. Disclosure of Your Information

We do not sell or share any SMS consent or personal information to third parties or affiliates for SMS marketing Purposes. We may disclose all non-personally identifiable information obtained through our Website or Services to third parties either individually or aggregated,

We may disclose your Personal Information to third parties under the following circumstances:

With your written consent;
If we reasonably believe that such action is necessary to protect your personal safety and the safety of our other persons who use our Services or visit our Website or to (b) prevent a crime from occurring;
To enforce our agreements and policies including, without limitation, our Agreement of Services with each of our clients;
To comply with any applicable law, court order or legal process, including to respond to any government or regulatory request, including, without limitation, to law enforcement, social services, or similar agency;
To the extent reasonably necessary or appropriate, to government agencies, advisors, and other third parties in order to comply with applicable law, regulation or government authority or otherwise in cooperation with any governmental authority investigation; and
If Team Recovery is party to a business transition such as a merger, acquisition by another company, or sale of all or part of our assets. In such event, each person who participates in our Services will be notified via email and a prominent notice on our Website of any change of ownership and any change to their policies and practices with respect to each such person’s Personal Information as well as any choices you may have regarding the disposition of your Personal Information.

VIII. Contact Information

You may contact us with any questions or comments relating to these Privacy Practices through either following methods: by email at info@theteamrecovery.org ; or by telephone at 419.561.LIFE

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