Last Updated: August 18, 2026
1. Acceptance of Terms.
These website terms and conditions (“Terms”) govern access to and use of the website located at theteamrecovery.org, together with all related content, features, and functionality (collectively, the “Site”). The Site is owned and operated by Team Recovery Ohio, LLC, an Ohio limited liability company doing business as Team Recovery (“Team Recovery,” “we,” “us,” or “our”). These Terms are a binding agreement between you and Team Recovery.
By accessing or using the Site, submitting an inquiry through the Site, or providing your telephone number or other contact information to us, you agree to these Terms and to our Notice of Privacy Practices and Privacy Policy, available at theteamrecovery.org/privacy-policy (the “Privacy Policy”), which is incorporated into these Terms by reference. THESE TERMS INCLUDE A BINDING ARBITRATION PROVISION AND A CLASS ACTION WAIVER IN SECTION 19, WHICH AFFECT HOW DISPUTES BETWEEN YOU AND TEAM RECOVERY ARE RESOLVED. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE THE SITE. We may revise these Terms at any time by posting an updated version on the Site. The “Last Updated” date above indicates when these Terms were last revised. Your continued use of the Site after any revision becomes effective is your acceptance of the revised Terms.
2. No Medical Advice; Informational Purposes Only.
The Site and its content, including any descriptions of levels of care, articles, screening tools, or other materials, are provided for general informational purposes only. Nothing on the Site is, or should be understood as, medical, clinical, psychiatric, or professional advice, a diagnosis, or a treatment recommendation for any particular individual. Use of the Site, submission of an inquiry through the Site, or communication with Team Recovery by phone, text message, or online form does not create a patient relationship or any other clinical relationship between you and Team Recovery. A clinical relationship arises only upon formal admission to a Team Recovery program following an in-person or telehealth clinical assessment.
You should always seek the advice of a qualified physician or other health care provider with any questions you may have regarding a medical or behavioral health condition, and you should never disregard professional medical advice or delay seeking it because of something you read on or received through the Site.
3. Emergency and Crisis Situations.
THE SITE IS NOT MONITORED FOR EMERGENCIES AND IS NOT INTENDED FOR USE IN A MEDICAL OR PSYCHIATRIC EMERGENCY. IF YOU OR SOMEONE YOU KNOW IS EXPERIENCING A MEDICAL EMERGENCY, IS AT RISK OF SUICIDE, OR IS OTHERWISE IN CRISIS, CALL 911 IMMEDIATELY OR GO TO THE NEAREST EMERGENCY ROOM.
You may also contact the 988 Suicide & Crisis Lifeline by calling or texting 988, or the SAMHSA National Helpline at 1-800-662-4357. Team Recovery does not monitor inquiries submitted through the Site, by text message, or by email for time-sensitive or emergency content, and any response to an inquiry may not be immediate.For
4. Eligibility; Inquiries on Behalf of Another Person.
You must be at least eighteen (18) years of age and have the legal capacity to enter into a binding contract to use the Site or to submit an inquiry through the Site. If you submit an inquiry, communicate with us, or provide contact information on behalf of a minor child, a dependent adult, or any other individual seeking information about our programs, you represent and warrant that you are that individual’s parent, legal guardian, or other person authorized to act on that individual’s behalf, and that you have authority to agree to these Terms and to the Privacy Policy on that individual’s behalf with respect to communications initiated through the Site.
5. Text Messaging (SMS) Communications; Admissions Inquiries.
Team Recovery offers the option to communicate with our admissions team by text message. This Section 5 governs that texting program and any other text messaging communications you may receive from us in connection with the Site (the “Program”).
5.1 Consent.
By submitting your mobile telephone number through the Site, our online chat or texting feature, a contact or admissions inquiry form, or by initiating a text message conversation with Team Recovery, you expressly consent to receive text messages (SMS/MMS), including messages sent using an automatic telephone dialing system or similar technology, from or on behalf of Team Recovery at the mobile number provided. Messages may include responses to your inquiry, admissions and intake information, appointment reminders, and other service related communications. Consent to receive text messages under this Section is not a condition of receiving treatment, admission, or any other service from Team Recovery, and you may always contact us by phone or in person instead.
5.2 Message Frequency; Rates.
Message frequency varies depending on your interaction with us. Message and data rates may apply and are your responsibility and that of your wireless carrier. Team Recovery is not responsible for any fees charged by your wireless carrier as a result of your participation in the Program.
5.3 Opt-Out.
You may opt out of receiving text messages at any time by replying “STOP” to any message you receive from us. You will receive one final confirmatory message. You may also opt out by calling us at 419-804-0190 or emailing admissions@theteamrecovery.org. Reply “HELP” to any message, or contact us using the information above, if you experience any issues with the Program.
5.4 Carrier Disclaimer.
Participating wireless carriers are not liable for delayed or undelivered messages. Not all carriers or handsets support the Program. Team Recovery and its text messaging service providers disclaim all liability for any interruption, delay, or failure of any text message to be delivered.
5.5 TCPA.
Nothing in this Section 5 is intended to limit any rights or protections available to you under the Telephone Consumer Protection Act, 47 U.S.C. § 227, and its implementing regulations.
6. Electronic Communications.
By using the Site or providing an email address, telephone number, or other contact information to Team Recovery, you consent to receive communications from us electronically, including by email, text message, and telephone, and you agree that any notices, agreements, disclosures, or other communications we send to you electronically satisfy any legal requirement that such communications be in writing.
7. Privacy; Protected Health Information.
Our collection, use, and disclosure of information you provide through the Site, including any health-related information, is governed by our Privacy Policy, available at theteamrecovery.org/privacy-policy, which is incorporated into these Terms by reference. Team Recovery maintains safeguards for client records consistent with the Health Insurance Portability and Accountability Act (“HIPAA”) and, with respect to substance use disorder patient records, the federal confidentiality regulations at 42 C.F.R. Part 2. Information you submit through the Site before you become a client of Team Recovery, such as a general inquiry or request for information, may not yet be subject to the same protections that apply to the records of an admitted client, as described further in the Privacy Policy. Please review the Privacy Policy before submitting personal or health information through the Site.
8. Insurance and Benefits Information.
Any information provided through the Site regarding insurance coverage, benefits, or the anticipated cost of services is an estimate only, based on information available to Team Recovery at the time, and is not a guarantee of coverage or payment. Coverage and payment determinations are made solely by your insurance carrier in accordance with the terms of your specific plan. You remain financially responsible for any services rendered that are not covered, or are denied, by your insurance carrier.
9. Acceptable Use.
You agree not to: (a) use the Site for any unlawful purpose or in violation of any applicable law or regulation; (b) impersonate any person or entity or misrepresent your affiliation with any person or entity; (c) submit false, inaccurate, or misleading information through any form on the Site; (d) interfere with or disrupt the operation of the Site or any servers or networks used to make the Site available; (e) attempt to gain unauthorized access to any portion of the Site or any systems connected to the Site; (f) introduce any virus, malware, or other harmful code to the Site; or (g) use any automated means, including bots, scrapers, or crawlers, to access the Site without our prior written consent.
10. User Submissions.
If the Site permits you to submit reviews, testimonials, comments, or other content (“Submissions”), you represent that you own or have the necessary rights to such Submissions and that they do not violate the rights of any third party. You grant Team Recovery a non-exclusive, royalty free, worldwide, perpetual license to use, reproduce, display, and distribute your Submissions in connection with operating and promoting the Site and our services. We may, but have no obligation to, monitor, edit, or remove any Submission for any reason.
11. Intellectual Property.
The Site and all content it contains, including text, graphics, logos, images, and software, are the property of Team Recovery or its licensors and are protected by United States copyright, trademark, and other intellectual property laws. Except for the limited right to view the Site for your personal, noncommercial use, no right, title, or interest in the Site or its content is transferred to you, and you may not reproduce, distribute, modify, or create derivative works from any part of the Site without our prior written consent.
12. Third-Party Links.
The Site may contain links to third-party websites, including insurance carriers, referral organizations, or review platforms, that are not owned or controlled by Team Recovery. We do not endorse, and are not responsible for, the content, privacy practices, or terms of use of any linked third-party website. Your use of any third-party website is at your own risk and is subject to that website’s own terms.
13. Third-Party Software and Licensed Technology.
The Site may incorporate, link to, or operate using software, applications, plug-ins, widgets, chat or text messaging platforms, scheduling tools, or other technology that is owned or licensed by a third party and integrated into the Site by Team Recovery (“Licensed IP”). Your access to and use of the Site is governed by these Terms; however, your access to and use of any Licensed IP made available through the Site is governed by that Licensed IP provider’s own terms of service, end user license agreement, and privacy policy, and, by using the Site or any Licensed IP, you agree to comply with, and be bound by, any such additional terms as the applicable provider may require.
Team Recovery does not develop, own, or control any Licensed IP and makes no representation or warranty regarding its functionality, accuracy, availability, or security.
TEAM RECOVERY IS RELEASED FROM, AND WILL HAVE NO LIABILITY FOR, ANY CLAIM, LOSS, OR DAMAGE ARISING FROM OR RELATED TO ANY DEFECT, ERROR, INTERRUPTION, OR OTHER SHORTCOMING OF ANY LICENSED IP.
Team Recovery is not responsible for determining whether your use of any Licensed IP causes you to violate the applicable provider’s terms of service or other agreements, and any such violation may result in the suspension or termination of your ability to access or use that Licensed IP.
14. Disclaimer of Warranties.
THE SITE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, TEAM RECOVERY DISCLAIMS ALL WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. TEAM RECOVERY DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF ANY INFORMATION ON THE SITE.
15. Limitation of Liability.
TO THE FULLEST EXTENT PERMITTED BY LAW, TEAM RECOVERY AND ITS OWNERS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, USE, OR PROFITS, ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PERMITTED BY LAW, TEAM RECOVERY’S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SITE OR THESE TERMS WILL NOT EXCEED ONE HUNDRED DOLLARS ($100.00).
This limitation of liability does not apply to any liability that cannot be limited or excluded under applicable law, and does not apply to liability arising from the provision of clinical treatment services to an admitted client, which is governed by the separate admissions and consent to treatment documents you sign at the time of admission and not by these Terms. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
16. Indemnification.
You agree to indemnify, defend, and hold harmless Team Recovery and its owners, officers, directors, employees, contractors, and agents (collectively, the “Team Recovery Parties”) from and against any and all claims, demands, suits, losses, liabilities, damages, judgments, and expenses, including reasonable attorneys’ fees and costs of defense, that the Team Recovery Parties, or any of them, may sustain or incur arising out of or related to: (a) your access to or use of the Site; (b) your breach of these Terms or of any representation or warranty you have made under these Terms; (c) any information, content, or Submission you submit, post, or transmit through the Site; (d) your use of the Program described in Section 5; (e) your use of any Licensed IP described in Section 13, including any violation of a Licensed IP provider’s terms governing such Licensed IP; (f) your violation of any applicable law, regulation, or the rights of any third party, including any right of privacy, publicity, or intellectual property right; or (g) any unauthorized or unlawful use of the Site by you or through your account or contact information.
Team Recovery reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify the Team Recovery Parties, and you agree to cooperate with Team Recovery’s defense of any such claim. The indemnification obligations under this Section will survive termination or expiration of these Terms.
17. Limitation on Time to Bring Claims.
ANY CLAIM OR CAUSE OF ACTION YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SITE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CLAIM OR CAUSE OF ACTION ACCRUES, OR IT WILL BE PERMANENTLY BARRED.
If applicable law requires a longer limitations period notwithstanding an agreement of the parties, or does not permit a limitations period as short as one (1) year for a particular claim, the minimum limitations period required by applicable law will govern that claim instead.
18. Governing Law; Venue.
These Terms are governed by the laws of the State of Ohio, without regard to its conflict of laws principles. Subject to Section 19 (Binding Arbitration; Class Action Waiver), you and Team Recovery agree that any action arising out of or related to these Terms or the Site that is not subject to arbitration will be brought exclusively in the state or federal courts located in Lucas County, Ohio, and you consent to the personal jurisdiction of those courts.
19. Binding Arbitration; Class Action Waiver.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND REQUIRES YOU TO ARBITRATE CERTAIN DISPUTES ON AN INDIVIDUAL BASIS.
19.1 Agreement to Arbitrate.
Except for disputes that qualify for small claims court, or claims for injunctive or equitable relief to protect either party’s intellectual property, you and Team Recovery agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or your interactions with Team Recovery through the Site (a “Claim”) by binding individual arbitration and not in court, except as provided below. This agreement to arbitrate is governed by the Federal Arbitration Act.
19.2 Arbitration Procedure.
The arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules then in effect and will be conducted in Lucas County, Ohio, or another mutually agreed location, or, if both parties agree, by telephone, videoconference, or based on written submissions. The arbitrator’s decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
19.3 Class Action Waiver.
YOU AND TEAM RECOVERY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both parties agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding.
19.4 Severability of Arbitration Terms.
If the class action waiver in Section 19.3 is found unenforceable as to a particular Claim, then that Claim, and only that Claim, must be severed from the arbitration and may be brought in the courts identified in Section 18.
20. Term and Survival.
These Terms take effect when you first access or use the Site and remain in effect for as long as you continue to access or use the Site. Team Recovery may suspend, restrict, or terminate your access to all or any part of the Site at any time, with or without notice, and for any reason or no reason, without liability to you. Termination of your access to the Site does not relieve you of any obligation that accrued before termination.
Sections 7 (Privacy; Protected Health Information), 11 (Intellectual Property) through 19 (Binding Arbitration; Class Action Waiver), and 21 (Notices) through 24 (Contact Us), together with any other provision of these Terms that by its nature is intended to survive, will survive any termination or expiration of these Terms or of your use of the Site.
21. Notices.
Any notice, demand, or other communication that you are required or wish to give to Team Recovery under these Terms must be in writing and delivered by hand, by nationally recognized overnight courier, or by certified or registered United States mail, postage prepaid, return receipt requested, to the address set forth in Section 24 (Contact Us), or to such other address as Team Recovery may designate by posting a notice on the Site. A notice given under this Section is effective only upon Team Recovery’s actual receipt of it.
Team Recovery may give notice to you under these Terms by posting a notice on the Site, by email to any address you have provided to us, or by text message to any mobile number you have provided to us in accordance with Section 5, and any such notice will be deemed given when sent.
22. Changes to These Terms.
We may update these Terms from time to time. The “Last Updated” date at the top of these Terms reflects the date of the most recent revision. Material changes will be posted on the Site, and your continued use of the Site following the posting of any revised Terms is your acceptance of the changes.
23. General Provisions.
23.1 Entire Agreement.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Team Recovery regarding use of the Site and supersede any prior agreements regarding the Site.
23.2 Severability.
If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.
23.3 No Waiver.
Team Recovery’s failure to enforce any provision of these Terms is not a waiver of its right to do so later.
23.4 Assignment.
You may not assign these Terms without our prior written consent. Team Recovery may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.
23.5 No Third-Party Beneficiaries.
These Terms do not create any rights in any person or entity that is not a party to these Terms.
23.6 Section Titles.
The section titles and headings used in these Terms are for convenience of reference only and do not affect the interpretation of these Terms.
24. Contact Us.
If you have questions about these Terms, or wish to send Team Recovery a notice under Section 21, please contact us at:
Team Recovery Ohio, LLC
4888 Whiteford Rd.
Toledo, Ohio 43623
Phone: (419) 561-5433
Email: info@theteamrecovery.org